Privacy Policy
Last updated: February 18, 2026
1. Introduction
Petti ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform at petti.app ("the Service").
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication credentials. If you sign in via Google or Apple, we receive your name and email from those providers.
Pet and Client Data
You may input pet profiles, client contact details, service records, tasks, and notes. This data is stored solely to provide the Service and remains under your control.
Photos and Media
Photos you upload for pet profiles or visit reports are stored securely. We do not analyze, sell, or share your photos with third parties.
Usage Data
We collect anonymized analytics data such as page views, feature usage, and device information to improve the Service. This is processed through Google Analytics and Vercel Analytics.
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Authenticate your identity and secure your account
- Send transactional emails (account verification, password resets)
- Respond to support requests and feedback
- Analyze usage patterns to improve the user experience
- Comply with legal obligations
We do not use your personal data for advertising purposes or sell it to third parties.
4. Data Storage and Security
Your data is stored on secure servers provided by Vercel and managed PostgreSQL databases. We use encryption in transit (TLS) and follow industry best practices to protect your information. While no system is 100% secure, we take reasonable measures to safeguard your data.
5. Data Sharing
We may share your information only in the following cases:
- Service providers: trusted third parties that help us operate the Service (hosting, analytics, email delivery)
- Legal requirements: when required by law, regulation, or valid legal process
- Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to you
6. Cookies and Tracking
We use essential cookies for authentication and session management. Analytics cookies from Google Analytics and Vercel Analytics are used to understand how the Service is used. You can manage cookie preferences through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data and account
- Export your data in a portable format
- Withdraw consent for data processing
To exercise any of these rights, contact us at contact@petti.app.
8. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Anonymized analytics data may be retained indefinitely.
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the date above. We encourage you to review this page periodically.
11. Contact
If you have any questions about this Privacy Policy, please contact us at contact@petti.app or review our Terms of Service.